I get tired of writing detailed reviews because I buy so much from Amazon. I usually just give "Star" ratings now. I'm updating this with details because I'm so impressed with Contigo as a company. So here goes!
4 years ago, I bought 2 of the Contigo Kenton travel mugs. I’ve never had better mugs. Earlier this year, I needed new stoppers and gasket seals for the lids. Other than that, they are just as functional as the day I got them.
I couldn't find and still haven't found gasket seals for the Kenton model that actually fit the lids. Even though they look exactly like the Byron lid, the gasket doesn't fit. I looked everywhere with NO luck. So I looked for a replacement lid. Couldn't find that either.
I was mad! I'm a spend thrift. I keep things, take care of them and keep using them until there is absolutely no more useful life. These are not cheap mugs! I didn't want to buy a whole new mug just because the old ones need new gaskets.
A good mug that DOES NOT LEAK is something that makes my life A LOT EASIER. I was mad about the gasket issue so I looked for another brand that would meet the same high standards as Contigo. I read reviews until my eyes were red and watering. I didn't want to buy another mug if I couldn't replace something as simple as a replacement gasket.
I came across this one on sale for a good price. I knew it would be good at least until the gasket needed to be replaced. I love the color. With gritted teeth, I placed my order. I can throw these mugs across the room and none of my coffee would be spilled. I mean that. I tried it!
A couple of months later, the gasket broke. I wasn't happy about that, but I had all those gaskets that wouldn't fit my old lids. They worked fine. Two months ago (7 months after buying), the flip part of the lid wouldn't stay closed. A lot of work was destroyed by the coffee that flooded out of the mug. At first I thought I just forgot to snap it closed. Not so. The snap on this lid is not as secure as the other ones.
Out of sheer stubbornness, I was determined to either MAKE the gaskets fit my old lids or find something that would. Try as I might they just wouldn’t fit. In exasperation, I called Conitigo. Maybe they could tell me where I could find gaskets. That was my only reason for calling them.
In my conversation, I mentioned the problems with the Byron mug I bought 9 months ago. I assumed it was too late to ask for a refund from Amazon. She told me that Contigo has a 5 year warranty on their mugs. After asking me for the manufacturers’ ID on the bottom of the mug, she told me they would send a brand new mug in 5 days. Not just a lid, an entire mug!
But it gets better. They are also sending replacements for my old Kenton travel mugs. The ONLY thing I had to do was send one picture of all three mugs side by side.
They are sending me 2 entirely new mugs because the gaskets need replacing??? No questions, nothing. 2 brand new mugs.
Within a week, I’ll have 3 brand new Contigo travel mugs. I'm blown away.
I have to say it again. I am totally blown away.
As long as their standard of customer care and product quality remains the same, I will never ever buy a travel mug from any other company.
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From the manufacturer
about us
What Moves Us
- Water that’s sipped, not spilled. Bottles that are reusable, not disposable. And mugs that will last, not leak.
Why It Matters
- Your Contigo might just be a minor detail in your day, but when you put it all together, it can be the difference between good and great.
Powered by Innovation
- At Contigo, we're problem solvers and doers, creating products that mean easier, more convenient, and safer drinking, all day, every day. Smart, intuitive design that’s with you, on the go, wherever you go.
Compare with similar items
This Item  Contigo Byron Vacuum-Insulated Stainless Steel Travel Mug with Leak-Proof Lid |  |  |  |  |  | |
| Price | $24.50 | $21.25 | $22.50 | $23.99 | $21.99 | -27% $10.98 List: $14.99 |
| Delivery | Get it as soon as Friday, Jun 14 | Get it as soon as Friday, Jun 14 | Get it as soon as Tuesday, Jun 18 | Get it as soon as Friday, Jun 14 | Get it as soon as Friday, Jun 14 | Get it as soon as Friday, Jun 14 |
| Customer Ratings | ||||||
| Easy to hold | ||||||
| Easy to clean | ||||||
| Leak proof | ||||||
| Giftable | ||||||
| Sturdiness | ||||||
| Sold By | Amazon.com | Amazon.com | Amazon.com | LISHANGKUN | Syacot Direct | Amazon.com |
| material | Stainless Steel | Stainless Steel | Stainless Steel | Stainless Steel | Stainless Steel | Stainless Steel |
| capacity | 24 ounces | 709 milliliters | 20 ounces | 24 fluid ounces | 40 ounces | 16 ounces |
| number of items | 1 | 1 | 1 | 1 | 0 | 1 |
| keyword type | insulated-cups-and-mugs | insulated-cups-and-mugs | insulated-cups-and-mugs | insulated-cups-and-mugs | tumblers | insulated-beverage-bottles |
| weight | 350 grams | 0.29 kilograms | 340 grams | 1.1 pounds | 0.71 kilograms | 281 grams |
| theme | Travel | Baby | No Theme | Travel | Food | Travel |
Reviews with images
It gets the job done
Replacing some lost and old coffee travel mugs. The Contigo is far superior to most out there. They keep the coffee in the container until it’s time to drink and keep it hot for hours.
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